10 engagement principles for your branded Facebook page

A few weeks back I shared some engagement principles for a clients Facebook page.. It’s not rocket science, but I’ve found adhering to these basic engagement principles has helped me in creating vibrant community conversation, particularly on branded Facebook pages.

PRINCIPLE 1:
– It’s about stimulating, not controlling the conversation.
The best status upates are open ended questions, always.
PRINCIPLE 2:
– Entertain, facilitate or offer utility
PRINCIPLE 3:
– Be relevant! Don’t stretch your content too far from the credible role your brand plays in their life.
PRINCIPLE 4:
– Create content that they can participate in, play with or produce themselves and pass on.
PRINCIPLE 5:
– Focus on creators / critics : they are responsible for the biggest ripples and influence
PRINCIPLE 6:
– Make everything easily shareable
PRINCIPLE 7:
– Install community managers who understand brand
PRINCIPLE 8:
– Define what type of friendship you want to have & articulate your brand behaviour (this should mirror your overarching brand personality) eg: Are you a facilitator? An entertainer, a concierge, a party host, a deal maker?
PRINCIPLE 9:
– Provide facts and benefits at the moments that count (timing)
PRINCIPLE 10:
– Be genuine, warm and surprising

13 Social Media principles to drive engagement

I’m in the process of writing a presentation on ‘Social Strategy’ to train our Malaysian office and as part of the presentation I wanted to cover some basic social media marketing principles brands should think about before developing their social media strategy. This list by no means covers everything and I’m sure there are things I’ve missed, but it will hopefully paint a picture of some of the key things I keep in mind when developing social media thoughts:

 PRINCIPLE 1:

It’s about influencing, not controlling

PRINCIPLE 2:
 
Entertain, facilitate or offer functionality
 
PRINCIPLE 3:
 
Be relevant! (Don’t assume your advertising will work in the social space)
 
PRINCIPLE 4:
 
Create content that they can participate in, play with or produce themselves and pass on. Try to design ideas with a social interface.
 
PRINCIPLE 5:
 
Focus on creators / critics : they are responsible for the biggest ripples
 

PRINCIPLE 6:
 
Make everything easily shareable
 
PRINCIPLE 7
 
Install community managers who understand brand values and voice
 
PRINCIPLE 8:
 
Act fast, don’t leave people hanging
 
PRINCIPLE 9:
 
Provide facts and benefits at the moments that count (timing)
 
PRINCIPLE 10:
 
Social media needs maintenance / care / reactivation – commit to it
 

PRINCIPLE 11:
 
Be genuine, transparency is everything
 
PRINCIPLE 12:
 
Use a warm human tone
 
PRINCIPLE 13:
 
Surprise & Delight
 
 These principles are not linear and are not a step by step social media strategy toolkit, rather principles I think about when thinking in this space. Eager to get feedback.
 

Experimentation is the New Engagement – Speech at AIMIA Gen Y conference

Speech I gave 18months ago (have only now decided to upload it) at AIMIA (Australian Interactive Media Industry Association) conference on Gen Y. I speak about the dimensions of Gen C and how brands need to experiment with popular culture and involve youth in the brand narrative if they want to engage. The examples are a little outdated (apologies) but hopefully there are still some relevant learnings even though this presentation was delivered well over a year ago.

Be more Social – The Ford Fiesta Movement

I’m a big believer in the fact that youth brands wanting to connect with those born after 1979 have to be more SOCIAL in the way in which they engage. In order to mobilise ‘followers’ they need to invite them in, give them something to do, empower them in some way. But most importantly , give them something worth talking about, or CHANGING. The Ford Fiesta Movement campaign has been around for a few months and has started to hit its straps. It’s a social media campaign to launch the Ford Fiesta in America. In terms of youth, they themselves are helping to CHANGE peoples negative perceptions of the brand. Alot of work to be done here.

one of the Fiesta Movement 100 change agents

one of the Fiesta Movement 100 change agents

Essentially they’ve recruited (via youtube auditions) 1000 ‘change agents’, who have each been given a new Ford Fiesta (a year before they actually launch) and have 6 themed adventures (1 a month) to complete. It’s a great example of a big brand being more social in the way it engages with youth and letting the community co-create content. They just facilitate the interaction in their cool little car. Will it work? Maybe. Is it ballsy? Yes. Ford deserves a bit of credit for pushing something new into the social media space and having a god. Whether  it’s an actual ‘movement’, I don’t think so as they’re not really changing anything important to youth if we’re honest…. but it’s a great example of leveraging a fan base as being your message carriers and creating a social idea.